Refund policy

GIZMOS & MORE
RETURN, EXCHANGE & LIMITED WARRANTY POLICY

Please review these terms before purchasing. This policy applies to purchases made in-store, online and through delivery.

  1. GENERAL SALES POLICY

We do not offer refunds or exchanges for change of mind, unwanted gifts, colour preferences, or incorrect selections made by the customer where we supplied the item ordered and accurately described its compatibility.

This restriction does not apply where an item is defective, incorrectly supplied, materially different from its description, or otherwise qualifies for a remedy under applicable law.

  1. PHONE CASES & PROTECTIVE ACCESSORIES

Phone cases, screen protectors, camera lens protectors, phone skins, watch bands and similar accessories are final sale for change-of-mind purposes.

Customers should confirm their device model, size and preferred style before purchase or installation.

Protective accessories reduce certain risks but do not make a device damage-proof. Breakage of a protector does not, by itself, establish a manufacturing defect. We do not provide a device-replacement guarantee with these products.

  1. HEADPHONES & PERSONAL AUDIO

Headphones, earbuds, headsets and similar personal-use audio products cannot be returned for change of mind once opened or used.

For confirmed defects, our preferred resolution is an exchange for the same item or a suitable replacement agreed with the customer, subject to applicable refund rights.

  1. CHARGERS, CABLES & POWER ACCESSORIES

Chargers, cables, adapters, power banks, wireless chargers and similar products are not refundable for change of mind.

Fault claims require inspection and appropriate testing. We must be able to verify the purchase and identify the item as one supplied by Gizmos & More.

Assessment may include power input, output, charging performance and compatibility. A power light or voltage reading alone does not establish that an item functions correctly.

Damage caused by misuse, liquid exposure, crushed or bent connectors, unsuitable power supplies or unauthorised modifications is excluded from our voluntary warranty.

  1. STORE EXCHANGE PERIODS

For confirmed manufacturing faults, we offer the following store exchange periods:

• Remotes, headphones, speakers, chargers, cables, power banks, smartwatches, computer accessories and other small electronic gadgets: 7 calendar days from purchase.

• Phones, tablets, laptops, desktop computers, gaming consoles and monitors: 14 calendar days from purchase.

A longer written warranty supplied with a product will be honoured according to its terms.

These periods describe our store exchange service. Their expiry does not cancel applicable statutory rights or an unexpired written warranty.

  1. INSPECTION & PROOF OF PURCHASE

Please provide your receipt, order confirmation or other verifiable proof of purchase.

All claims are subject to reasonable inspection and testing. We may verify serial numbers, IMEI numbers, identifying marks and the reported fault before determining the appropriate remedy.

Please return supplied accessories and packaging where available. Missing packaging alone will not invalidate a legally valid defect claim.

Items submitted for assessment will be recorded, including their condition and accessories received. Assessment is not an automatic approval of a claim.

  1. DAMAGE & WARRANTY EXCLUSIONS

Our voluntary warranty does not cover faults caused by:

• Drops, impact, crushing, liquid exposure or misuse.
• Incorrect installation, incompatible equipment or improper electrical connections.
• Unauthorised repairs, modifications or tampering that caused the fault.
• Normal wear, cosmetic deterioration or ordinary battery ageing.
• Third-party apps, account restrictions, network outages or external services where the product itself operates as described.

Unrelated cosmetic marks do not automatically invalidate a defect claim. Exclusions apply where the damage or excluded cause is responsible for the reported problem.

  1. COMPATIBILITY & SETUP

Please confirm your device model, operating system, connector type, voltage and intended use before purchasing.

Remote controls may support only specified devices or functions. App access, voice control, pairing and streaming features are included only where expressly advertised.

These terms do not exclude responsibility for incorrect compatibility advice or inaccurate product descriptions supplied by us.

  1. EXCHANGES & REFUNDS

Where an exchange is appropriate, we will offer the same product where available. A different model or substitute requires the customer’s agreement.

If the customer agrees to a lower-priced replacement, we will refund the price difference. A higher-priced replacement requires payment of the difference.

A partial refund will not replace a full refund where a full refund is legally required. Store credit will not be imposed instead of a refund the customer is entitled to receive.

Refunds will ordinarily be returned through the original payment method, subject to payment-provider processing.

  1. DEVICES, ACCOUNTS & PERSONAL DATA

Before returning a device, back up your data and remove personal accounts, passwords, SIM cards, memory cards and activation locks where possible.

If a fault prevents these steps, notify us when submitting the device. Repairs, resets or replacements may erase stored information.

We do not guarantee data recovery. Any limitation of responsibility remains subject to applicable law.

  1. DIGITAL PRODUCTS, SPECIAL ORDERS & PROMOTIONS

Activated software, redeemed codes, digital subscriptions and personalised products are not returnable for change of mind, subject to applicable law.

Special-order cancellation terms and any deposit conditions must be disclosed before payment.

Refunds reflect the amount actually paid. Any adjustment involving bundles, discounts or promotional gifts must follow the offer’s disclosed terms and applicable law.

  1. DELIVERY & INCORRECT ITEMS

Please inspect your order promptly and report missing, incorrect or visibly damaged items as soon as reasonably possible. Keep relevant packaging and photographs where available.

Delivery, installation and service charges are generally non-refundable once correctly performed. This does not apply where repayment is legally required because of a fault or error on our part.

  1. CUSTOMER RIGHTS & POLICY CHANGES

Nothing in this policy excludes or limits rights or remedies provided by applicable Bahamian law.

Any additional product-specific terms must be disclosed before purchase. Policy changes apply prospectively and will not reduce rights attached to an earlier purchase.

CUSTOMER SUPPORT
(242) 437-2267
gizmosmorebahamas.com